Privacy Policy for Ember Path Travel
At Ember Path Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform and use our travel services, including curated itineraries, adventure tours, luxury travel planning, group bookings, corporate travel solutions, honeymoon packages, destination weddings, cruise holidays, flight and accommodation reservations, and travel insurance. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.
Information We Collect
We collect various types of information to provide and improve our travel services. This may include:
- Personal Identifiable Information (PII): This includes your name, address, email address, phone number, date of birth, passport details, visa information, frequent flyer numbers, dietary requirements, health conditions relevant to travel, and payment information (e.g., credit card details). We collect this when you make a booking, request a quote, subscribe to our newsletter, or contact us directly.
- Travel Information: Details regarding your travel preferences, destinations, dates, accommodation choices, activities, and special requests.
- Communication Data: Records of your communications with us, including emails, phone calls, and interactions through our online platform.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and dates/times of visits. This is collected automatically through cookies and similar tracking technologies.
How We Use Your Information
We use the collected information for various purposes, primarily to fulfill your travel requests and enhance your experience:
- To Provide and Manage Travel Services: Processing bookings, arranging flights, accommodation, tours, ground transportation, and other services. This includes communicating with you about your itinerary and providing necessary travel documentation.
- Customer Support: Responding to your inquiries, requests, and providing assistance before, during, and after your trip.
- Personalization: Tailoring our services and offers to your preferences and travel history.
- Marketing and Communication: Sending you newsletters, promotional offers, and information about destinations or services that may interest you, only with your consent where required. You can opt-out of marketing communications at any time.
- Payment Processing: Facilitating payments for our services securely.
- Improving Our Services: Analyzing usage data to understand trends, improve our website functionality, and develop new travel products and services.
- Legal and Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.
Disclosure of Your Information
We may share your personal information with third parties in certain circumstances, strictly for the purpose of providing our services or when legally required. These include:
- Travel Suppliers: Airlines, hotels, cruise lines, tour operators, car rental companies, and other service providers essential for fulfilling your travel arrangements.
- Service Providers: Third-party companies that assist us with payment processing, data analysis, marketing, IT support, and other operational functions. These providers are contractually obligated to protect your data and only use it for the purposes specified by us.
- Legal and Regulatory Authorities: When required by law, court order, or governmental request, including for national security or law enforcement purposes.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
We do not sell your personal information to third parties.
International Data Transfers
As a travel agency, our services often involve international transfers of your personal data to destinations where your travel services are booked. This means your information may be processed in countries outside of Canada or the European Economic Area (EEA) which may have different data protection laws. We take appropriate measures to ensure that your data is protected during such transfers, including using standard contractual clauses approved by the European Commission or other suitable safeguards.
Data Security
We implement robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure server environments. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your travel arrangements, to meet legal or accounting requirements, and to resolve disputes. When your data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws (like GDPR), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.
Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ember Path Travel
1120 Sunset Boulevard, Suite 300
Vancouver, BC, V6G 2T1
Canada